Contact Us

Online Casinos KE is an independent comparison site covering online casinos available to players in Kenya. If you have a question about our reviews, a correction to flag, or a responsible gambling concern, this page explains how to reach us and what to expect.

What We Can Help With

• Editorial questions — queries about how we research and rank casinos, our methodology, or the criteria we apply
• Factual corrections — if you believe information on this site is inaccurate or out of date, we want to know
• Responsible gambling — if you or someone you know needs support, see our responsible gambling page for tools and resources
• Terms and legal queries — questions about how this site operates can be directed here, or you can read our Terms and Conditions
• General feedback — suggestions for improving the site, including coverage gaps or usability on mobile

How to Reach Us

Send your message to the editorial team via the contact form or email address shown on this page. Please include enough detail for us to give you a useful reply — for correction requests, a link to the specific page and the information you believe is wrong helps us act quickly.

We aim to respond within two working days. During periods of high volume, replies may take a little longer. We do not operate a telephone support line.

What We Cannot Do

We are a comparison and review publisher, not a casino operator. That means we are not able to:

• Access your account on any casino platform, process withdrawals or resolve payment disputes on your behalf
• Intervene with a casino's customer support team on your behalf
• Provide legal or tax advice — any tax information on this site is for general awareness only and is not a substitute for advice from a qualified professional
• Verify whether a specific operator holds a current licence — for that, check the Gambling Regulatory Authority's own licensee register directly

If you have a dispute with a licensed casino, your first step is the operator's own complaints process. If that fails, a casino holding a current GRA licence is subject to the Gambling Control Act 2025, and the GRA is the appropriate regulatory body to escalate to. An unlicensed operator offers no such recourse — one of the reasons we focus on licensing status in every review.

Responsible Gambling Support

If gambling is causing harm to you or someone close to you, please use the self-exclusion and deposit-limit tools available through your casino account. Licensed operators in Kenya are required to provide these under the Gambling Control Act 2025. For further guidance, visit our responsible gambling page. Online casino gaming in Kenya is for adults aged 18 and over only.

About This Site

Online Casinos KE reviews and compares online casinos for players in Kenya, focusing on GRA licensing, M-Pesa payment support, payout speed and the real cost of playing after tax deductions. Our rankings are based on editorial research; we earn commission if a reader registers with a recommended casino, but commercial relationships do not determine position or rating. You can read more about who we are on the About Us page.

We are based in Kenya and write specifically for this market. Content is reviewed and updated regularly — the date shown at the top of each page reflects when it was last checked.